Shipping Policy

At DILOKTOYS, we provide discreet international shipping to customers around the world. Please review the following shipping information before placing your order.

Shipping Destinations

1. Do you ship worldwide?

Yes, DILOKTOYS offers worldwide shipping to most countries and regions.

However, delivery may be unavailable or restricted in certain locations due to local laws, customs regulations, carrier limitations, or international shipping restrictions.

Remote areas may also require additional shipping fees or may not be eligible for delivery.

If you are unsure whether we can ship to your location, please contact us before placing your order:

Email: [YOUR SUPPORT EMAIL]

2. Are there any countries or regions you cannot ship to?

Shipping availability may change depending on international carrier services, customs policies, and local import regulations.

If we are unable to ship your order to the address provided, we will contact you and issue a refund for the unavailable shipment.

Customers are responsible for ensuring that the products they purchase are legal to import and possess in their country or region.

Shipping Methods

1. Which shipping carriers do you use?

Depending on the destination, order weight, and shipping method selected, we may use:

• International standard shipping

• DHL

• UPS

• FedEx

• Local postal or delivery partners

The final carrier may be selected automatically based on the most suitable delivery option for your destination.

2. Do you offer express shipping?

Express shipping through carriers such as DHL or UPS may be available for selected countries and regions.

Express shipping availability and pricing will be displayed during checkout where applicable.

3. Can I choose my shipping method?

Available shipping methods will be displayed at checkout.

Standard shipping is the default option for most orders. Express shipping may be selected for an additional fee when available for your destination.

We cannot guarantee that every shipping method will be available in every country or region.

Processing and Delivery Time

1. How long does order processing take?

Most orders require approximately 1–2 business days to be confirmed and processed before shipment.

Processing times may be longer during:

• Weekends and public holidays

• Promotional events

• High-volume sales periods

• Product launches

• Custom or made-to-order production

• Address verification or payment review

Orders are not normally processed or shipped on weekends or public holidays.

2. How long will delivery take?

Estimated delivery times after shipment are:

Standard international shipping: approximately 7–15 business days

DHL, UPS, or other express shipping: approximately 3–7 business days

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

• Destination country or region

• Customs inspection

• Local delivery services

• Weather conditions

• Public holidays

• Carrier delays

• Incorrect or incomplete address information

• Remote-area delivery requirements

3. When does the estimated delivery time begin?

The estimated delivery time begins after your order has been shipped, not from the date the order was placed.

You will receive a shipping confirmation email once your package has been handed over to the carrier.

Shipping Fees

1. How much does shipping cost?

DILOKTOYS offers worldwide standard shipping for a flat rate of $20 per order.

This flat-rate shipping fee applies to most supported destinations.

Additional fees may apply to:

• Remote or extended-service areas

• Oversized or unusually heavy orders

• Express shipping

• Destinations with limited carrier coverage

If an additional shipping fee is required, we will contact you before shipping your order.

2. Is express shipping included in the $20 shipping fee?

No. The $20 flat shipping fee applies to standard international shipping.

Express delivery through DHL, UPS, FedEx, or another express carrier may require an additional fee. The applicable price will be displayed at checkout or confirmed by our customer service team.

3. Are customs duties and import taxes included?

Customs duties, import taxes, handling fees, and other local charges are determined by the destination country or region.

Unless clearly stated at checkout, these fees are not included in the product price or shipping fee and are the responsibility of the recipient.

DILOKTOYS does not control customs charges and cannot predict the amount that may be collected.

Customers are responsible for:

• Understanding their local import regulations

• Paying applicable customs duties or taxes

• Providing information requested by customs authorities

• Completing any necessary import procedures

Orders refused because of unpaid customs duties or local import restrictions may not be eligible for a full refund.

Order Status

1. How can I check the status of my order?

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Please check your spam or junk folder if you do not receive these emails.

2. Where can I find my order details?

You can find your order details in your order confirmation email.

If customer accounts are available on our website, you may also log in using the same email address used when placing the order to review your order information.

3. Can I change or cancel my order?

You may request an order change or cancellation before the order has been processed or shipped.

Please contact us within 48 hours of placing your order and provide:

• Your order number

• The email address used for the order

• The changes you would like to make

Once an order has been processed or shipped, we cannot guarantee that it can be changed or canceled.

4. Why has my order status not been updated?

Your order may still be processing. Most orders require 1–2 business days before shipment.

After your order has shipped, tracking information may require 24–72 hours to appear in the carrier’s system.

Tracking updates may also be delayed because:

• The carrier has not scanned the package

• The package is moving between international facilities

• The shipment is undergoing customs inspection

• The local carrier has not yet received the package

• The carrier’s tracking system is experiencing delays

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Discreet Packaging

1. Is your packaging discreet?

Yes.

All DILOKTOYS orders are shipped in plain, neutral outer packaging. The outside of the package will not display explicit adult images, pornographic wording, or detailed product names.

The shipping label may include the sender information required by the carrier or customs authorities, but it will not prominently identify the nature of the products inside.

International packages may require a general product description on customs documents in accordance with applicable laws and carrier requirements.

Order Tracking

1. How do I track my order?

Once your order has been shipped, you will receive a tracking number by email.

You can track your package through the carrier’s official website or through a universal tracking service such as 17TRACK.

2. Where can I find my tracking number?

Your tracking number will be included in the shipping confirmation email sent after your order has been dispatched.

Please allow 24–72 hours for the tracking information to become active.

3. Why is my tracking number not updating?

Tracking information may not update immediately for several reasons:

• The carrier has not completed the first package scan

• The shipment is moving between international transit facilities

• The package is waiting for customs clearance

• The local delivery partner has not yet received the package

• The carrier’s tracking system is delayed

Some international shipments may not receive a new tracking update until they arrive in the destination country.

Please contact us if there has been no tracking update for an unusually long period, and we will assist you in contacting the shipping carrier.

4. My tracking shows “Delivered,” but I have not received the package. What should I do?

Please complete the following steps:

1. Check your mailbox, front door, reception area, garage, side entrance, and other possible delivery locations.

2. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

3. Confirm that the delivery address on your order is correct.

4. Contact the local carrier using your tracking number and request delivery details or proof of delivery.

5. Contact us if the package still cannot be located.

We will assist with a carrier investigation where possible.

Packages marked as delivered to the address provided during checkout are not automatically considered lost and may not qualify for an immediate refund or replacement.

Incorrect or Incomplete Address

1. What happens if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. We will attempt to update the address if the order has not yet been shipped.

Once the package has been shipped, we cannot guarantee that the address can be changed or redirected.

Additional shipping fees may apply if a package is:

• Returned because of an incorrect address

• Returned because of an incomplete address

• Refused by the recipient

• Unclaimed at a local delivery facility

• Undeliverable because the recipient could not be contacted

Refunds and free replacement shipments are not guaranteed when delivery fails because of incorrect information provided by the customer.

Lost Packages

1. What should I do if I believe my package is lost?

Please contact us with your order number and tracking number.

We will review the tracking history and contact the carrier where appropriate.

A package will not be considered lost while it is:

• Still within the estimated delivery period

• Moving through the carrier’s network

• Awaiting customs clearance

• Experiencing a temporary tracking delay

• Held by the local carrier for collection or delivery

If the carrier officially confirms that the package has been lost, we may offer an appropriate solution, including a replacement shipment or refund.

Contact Us

For shipping assistance, please contact:

Email: [YOUR SUPPORT EMAIL]

Please include your order number, tracking number, and a clear description of the issue so that we can assist you efficiently.