Terms of Service

Overview

This website is operated by DILOKTOYS. Throughout the website, the terms “we,” “us,” and “our” refer to DILOKTOYS.

DILOKTOYS provides this website, including all information, content, features, tools, products, and services available through the website, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website, creating an account, submitting an order, purchasing a product, or otherwise using any part of our website, you engage in our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, account holders, merchants, suppliers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you must not access the website, place an order, or use our Services.

Any new products, features, services, or tools added to the website will also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms by publishing an updated version on this page. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

Our store may be hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products and Services.

Section 1 — Age and Eligibility Requirements

By accessing this website or purchasing from DILOKTOYS, you confirm that:

• You are at least 18 years old;

• You have reached the legal age of majority in your country, state, province, or region;

• You are legally permitted to view and purchase adult-oriented products;

• You are not purchasing products on behalf of a minor; and

• The information you provide is accurate and truthful.

Our website and products are intended exclusively for adults.

Minors are strictly prohibited from accessing age-restricted sections of the website, creating an account, or purchasing our products.

We reserve the right to cancel an order, suspend an account, or request age verification if we reasonably suspect that a customer does not satisfy the applicable age requirements.

Section 2 — Online Store Terms

You may not use our website, products, or Services for any illegal, unauthorized, fraudulent, abusive, or harmful purpose.

You agree to comply with all laws and regulations that apply in your country or region, including laws concerning:

• Adult products;

• Product importation;

• Customs declarations;

• Consumer goods;

• Privacy;

• Intellectual property; and

• Online purchases.

You must not transmit viruses, malware, worms, malicious code, or any other material that may damage or interfere with the operation of the website or Services.

A breach of these Terms may result in immediate suspension or termination of your access to the Services.

Section 3 — General Conditions

We reserve the right to refuse Service, cancel an order, restrict access, or close an account where permitted by law.

You understand that content you submit through the website, excluding payment information, may be transferred across different networks and adapted to meet technical requirements.

Payment information is processed through secure third-party payment providers and is encrypted where required during transmission.

You may not reproduce, duplicate, copy, sell, resell, distribute, exploit, or commercially use any part of our website or Services without our prior written permission.

The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of any provision.

Section 4 — Product Use and Safety

Our products are intended for adult personal use only.

Before using any product, you must carefully read all available product information, warnings, instructions, material details, size information, and care guidance.

You are responsible for selecting products that are appropriate for your experience, intended use, physical condition, and personal circumstances.

Products must be used carefully, responsibly, and only for their intended purpose.

You agree not to:

• Use a product in a way that may cause injury;

• Use excessive force;

• Overinflate an inflatable product;

• Use damaged or defective products;

• Modify or repair products without authorization;

• Share personal-use products where doing so may create hygiene risks;

• Use incompatible lubricants, cleaners, pumps, or accessories; or

• Ignore pain, numbness, bleeding, discomfort, or other warning signs.

Stop using a product immediately if it causes pain, injury, numbness, unusual discomfort, allergic reaction, or any other adverse effect.

Seek appropriate medical attention where necessary.

Information provided through our website is for general product guidance only and is not medical advice. You should consult a qualified healthcare professional if you have questions about whether a product is appropriate for you.

Section 5 — Product Information

We make reasonable efforts to display product descriptions, photographs, colors, materials, measurements, and specifications as accurately as possible.

However, we cannot guarantee that:

• Your device will display colors accurately;

• Every product will be identical to the photographs;

• Measurements will be completely exact;

• Handmade or flexible products will have no variation;

• Different production batches will be identical; or

• Inflatable products will reach precisely the same dimensions at every inflation level.

Minor variations in color, texture, surface finish, shape, seam placement, weight, flexibility, or dimensions may occur and are not necessarily considered defects.

For inflatable products, final dimensions may vary depending on inflation level, temperature, measurement method, and product flexibility.

Do not overinflate a product in an attempt to reach a specific displayed measurement.

Product descriptions, specifications, prices, availability, and packaging may be updated or changed without prior notice.

Section 6 — Products and Availability

Certain products may be available exclusively through our website.

Products may be available in limited quantities and may be discontinued at any time.

We reserve the right to:

• Limit product quantities;

• Limit sales to particular customers or regions;

• Refuse unusually large or suspicious orders;

• Cancel orders placed for unauthorized resale;

• Discontinue products;

• Correct product information; and

• Restrict delivery to locations where shipment is unavailable or prohibited.

An order confirmation does not guarantee that every item is available.

If an item becomes unavailable after an order is placed, we may contact you to offer a replacement, adjustment, store credit, partial refund, or cancellation.

Any offer for a product is void where prohibited by law.

Section 7 — Prices and Payment

Product prices are displayed in the currency indicated on the website.

Prices may change at any time without prior notice.

The price charged will generally be the price displayed when the order is submitted, except where there is an obvious pricing, technical, or system error.

You agree to provide current, complete, and accurate billing, payment, account, and contact information.

You authorize us and our payment providers to charge the payment method selected during checkout for:

• Product prices;

• Shipping fees;

• Applicable taxes;

• Express delivery fees; and

• Other charges disclosed before order confirmation.

We may cancel or hold an order if payment is declined, reversed, flagged, disputed, or suspected to be fraudulent.

Your bank or payment provider may charge additional currency-conversion, international transaction, or processing fees. These fees are controlled by the provider and are not collected by DILOKTOYS.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you place with us.

We may limit or cancel quantities purchased:

• Per person;

• Per household;

• Per account;

• Per payment method;

• Per billing address; or

• Per shipping address.

These restrictions may apply to orders that appear to have been submitted by dealers, resellers, distributors, automated systems, or fraudulent purchasers.

If we change or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or account details provided at checkout.

You agree to promptly update your account and order information so that we can complete transactions and contact you when necessary.

Section 9 — Order Confirmation, Changes, and Cancellation

After placing an order, you should receive an order confirmation email.

An order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted, processed, produced, or shipped.

Order changes and cancellations must be requested before processing or shipment.

You should contact us within 48 hours of placing your order and provide:

• Your order number;

• The email address used for the order; and

• The requested cancellation or modification.

We cannot guarantee that an order can be changed or canceled after processing has begun.

Once an order has been shipped, it cannot normally be canceled.

If a cancellation is approved after payment processing fees or other non-refundable third-party costs have already been incurred, those costs may be deducted where permitted by law.

Section 10 — Shipping and Delivery

Shipping is subject to our Shipping Policy, which is incorporated into these Terms by reference.

Delivery dates and transit times are estimates and are not guaranteed.

DILOKTOYS is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections;

• Carrier delays;

• Weather conditions;

• Natural disasters;

• Public holidays;

• Remote-area delivery;

• Labor disruptions;

• Transportation interruptions;

• Incorrect addresses;

• Import restrictions; or

• Government actions.

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for loss, delay, return, or incorrect delivery caused by inaccurate or incomplete information provided by the customer.

Where a package is returned to us because it was refused, unclaimed, undeliverable, or subject to unpaid customs charges, additional shipping or handling fees may apply.

Section 11 — Customs, Taxes, and Import Restrictions

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other local charges.

Unless clearly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

You are responsible for determining whether the products you order may be legally imported, possessed, or used in your destination country or region.

DILOKTOYS is not responsible for packages that are delayed, inspected, rejected, seized, destroyed, or returned by customs authorities because of local laws or import restrictions.

Refunds are not guaranteed where an order cannot be delivered because:

• The product is prohibited locally;

• The customer refuses to pay customs charges;

• The customer does not provide required customs information;

• The customer refuses delivery; or

• The package is abandoned or unclaimed.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

Section 12 — Returns, Refunds, and Hygiene Restrictions

Returns, replacements, refunds, and after-sales requests are governed by our Refund Policy, which is incorporated into these Terms by reference.

Due to the intimate and personal nature of our products, strict hygiene restrictions apply.

Once a product has left our warehouse, it may be considered unsuitable for resale, even if the customer states that it has not been opened or used.

We generally do not accept returns or exchanges because of:

• Change of mind;

• Personal preference;

• Incorrect size selection;

• Dislike of the product;

• Minor cosmetic variation;

• Reasonable measurement variation; or

• Improper use.

Defective, damaged, incorrect, or lost products may qualify for assistance in accordance with our Refund Policy.

We may require photographs, videos, packaging images, shipping labels, product batch information, or other reasonable evidence before approving a claim.

Do not discard a product or its packaging until the claim has been reviewed.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

Section 13 — Optional Tools and Third-Party Services

We may provide access to tools, payment methods, tracking platforms, applications, integrations, or services operated by third parties.

We do not control these third-party services and do not guarantee that they will always be accurate, available, secure, or suitable.

Access to third-party tools is provided on an “as is” and “as available” basis.

Your use of third-party services is at your own discretion and may be subject to separate terms and privacy policies.

We may introduce new features, services, integrations, or tools in the future. These additions will also be subject to these Terms.

Section 14 — Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, delivery carriers, tracking services, or other external resources.

Third-party websites are not controlled by DILOKTOYS.

We are not responsible for:

• Third-party content;

• External website accuracy;

• Third-party privacy practices;

• Third-party products or services;

• Security problems on external websites; or

• Loss arising from transactions with third parties.

You should review the terms, policies, and practices of any third party before completing a transaction or providing personal information.

Questions or complaints relating to third-party products or services should be directed to the relevant third party.

Section 15 — Reviews, Comments, and User Submissions

If you submit a product review, photograph, video, suggestion, idea, message, competition entry, testimonial, or other content, you confirm that you have the right to submit it.

Unless otherwise agreed in writing, you grant DILOKTOYS a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, edit, publish, translate, display, distribute, and adapt the submitted content for lawful business and promotional purposes.

We are not obligated to:

• Keep submissions confidential;

• Pay compensation for submissions;

• Publish submissions; or

• Respond to submissions.

We may monitor, edit, refuse, or remove content that we reasonably consider:

• Illegal;

• Abusive;

• Threatening;

• Defamatory;

• Discriminatory;

• Fraudulent;

• Misleading;

• Infringing;

• Malicious;

• Obscene in an unlawful manner; or

• In violation of these Terms.

You must not submit content that violates another person’s copyright, trademark, privacy, publicity, personality, or other legal rights.

You are solely responsible for the content and accuracy of your submissions.

Section 16 — Personal Information

Your submission and our processing of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that certain information may be processed by third-party service providers, including:

• Shopify;

• Payment processors;

• Shipping carriers;

• Analytics providers;

• Email service providers;

• Fraud-prevention providers; and

• Customer-support platforms.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and disclosed.

Section 17 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccurate information, omissions, outdated content, or technical mistakes.

These errors may relate to:

• Product descriptions;

• Measurements;

• Materials;

• Prices;

• Promotions;

• Discount codes;

• Shipping fees;

• Delivery estimates;

• Product availability; or

• Order information.

We reserve the right to correct errors, update information, change content, or cancel affected orders where permitted by law.

If an order is canceled because of an error, we will refund the relevant amount paid.

We are not obligated to update or clarify every item of information except where required by law.

Section 18 — Prohibited Uses

You are prohibited from using the website, Services, or content:

• For any unlawful purpose;

• To violate any law or regulation;

• To infringe intellectual property rights;

• To harass, abuse, threaten, defame, intimidate, or discriminate;

• To submit false, fraudulent, or misleading information;

• To impersonate another person;

• To distribute malware or malicious code;

• To collect or track personal information without authorization;

• To spam, phish, scrape, crawl, or interfere with the website;

• To bypass security measures;

• To conduct unauthorized commercial resale;

• To make fraudulent payment disputes;

• To create false reviews or testimonials; or

• To interfere with the operation of the Services.

We reserve the right to suspend or terminate access for violations of these restrictions.

Section 19 — Intellectual Property

All website content, including logos, brand names, graphics, product names, product photographs, videos, written content, icons, layouts, designs, and other materials, is owned by or licensed to DILOKTOYS unless otherwise stated.

You may access website content for personal, non-commercial use only.

You may not copy, reproduce, modify, distribute, republish, sell, license, scrape, or commercially exploit our content without prior written permission.

DILOKTOYS and associated logos, product names, slogans, and visual elements may be protected by trademark, copyright, design, unfair competition, or other intellectual property laws.

Section 20 — Disclaimer of Warranties

To the maximum extent permitted by law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available;

• Access will be uninterrupted;

• The website will be free from errors;

• All information will always be current;

• All features will operate on every device;

• Results obtained through the Services will meet your expectations; or

• Every technical problem will be corrected immediately.

Any product warranties expressly stated in a product description or after-sales policy remain subject to their stated conditions.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Section 21 — Limitation of Liability

To the maximum extent permitted by applicable law, DILOKTOYS and its owners, directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

• Use or inability to use the website;

• Improper product use;

• Failure to follow instructions;

• Overinflation;

• Unauthorized product modification;

• Shipping delays;

• Customs action;

• Third-party services;

• Loss of data;

• Loss of profits; or

• Business interruption.

You acknowledge that adult products must be selected and used responsibly.

DILOKTOYS is not responsible for injury or loss resulting from misuse, excessive force, use of a damaged product, failure to follow warnings, or use for a purpose not reasonably intended by the product design.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Section 22 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless DILOKTOYS and its owners, affiliates, employees, contractors, suppliers, and service providers from third-party claims, losses, liabilities, and reasonable legal costs arising from:

• Your violation of these Terms;

• Your unlawful use of the website;

• Your misuse of a product;

• Your violation of another person’s rights;

• Fraudulent activity; or

• Your violation of applicable laws.

Section 23 — Severability

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The invalid or unenforceable portion will be treated as severed from these Terms without affecting the validity of the remaining provisions.

Section 24 — Termination

These Terms remain effective until terminated by you or DILOKTOYS.

You may stop using the Services at any time.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, created a security risk, or used the Services unlawfully.

Obligations and liabilities incurred before termination will survive termination where applicable.

Termination does not remove your obligation to pay amounts lawfully due.

Section 25 — Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on the website, constitute the entire agreement between you and DILOKTOYS concerning your use of the Services.

These Terms replace prior communications, proposals, or agreements concerning the same subject matter.

A failure by DILOKTOYS to enforce a provision does not constitute a waiver of that provision.

Any ambiguity in these Terms will not automatically be interpreted against either party.

Section 26 — Governing Law

These Terms and any separate agreement through which we provide Services will be governed by and interpreted according to the laws of:

[INSERT COUNTRY, STATE, OR JURISDICTION]

Any disputes will be handled by the courts or dispute-resolution bodies with jurisdiction under applicable law, unless mandatory consumer laws provide otherwise.

Section 27 — Changes to These Terms

You may review the current version of these Terms at any time on this page.

We reserve the right to update, change, or replace these Terms by publishing an updated version on the website.

Where appropriate, we may also provide notice of material changes through the website or by email.

Your continued use of the website after the updated Terms become effective constitutes acceptance of those changes.

Section 28 — Contact Information

Questions about these Terms of Service should be sent to:

Brand: DILOKTOYS
Email: [YOUR SUPPORT EMAIL]
Website: [YOUR WEBSITE URL]
Business address: [YOUR BUSINESS ADDRESS, IF REQUIRED]